FAQ
CLIENT SERVICES
WHAT IS THE STATUS OF MY ORDER?
Orders are typically processed and shipped within 1–2 business days, excluding weekends and holidays.
Once your order ships, you will receive an email with tracking information. If you have not received a shipping confirmation, please contact Client Services via LiveChat or at shop@perfumehead.com.
Additional package protection and tracking are available through Route.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards, as well as Apple Pay, Google Pay and Shop Pay. Shop Pay Installments are available through Affirm.
I HAVE A VOUCHER CODE. CAN IT BE APPLIED TO ANY PRODUCT?
Your unique $80 voucher may be applied toward the purchase of any 50ml Extrait de Parfum.
The voucher is not valid on 30ml Extrait de Parfum or any other product.
To redeem your voucher, enter the code at checkout within 45 days of purchasing your ICONS Collection. Each voucher may be redeemed once and cannot be combined with other offers, promotions or discounts.
IS PERFUMEHEAD SOLD IN STORES?
Perfumehead is available at a select group of retailers across the United States and Canada.
Visit our Store Locator to find a location near you.
CAN YOU SEND ME A FRAGRANCE SAMPLE?
We do not currently offer individual fragrance samples.
To experience the collection, we recommend our ICONS Collection, featuring our original nine fragrances in discovery sizes.
Each purchase of a 30ml, 50ml or 100ml fragrance also includes a complimentary sample of your selected scent, allowing you to experience it on skin before opening the full-size bottle.
WHAT IF I LIVE OUTSIDE YOUR SHIPPING AREA?
We currently ship within the continental United States.
For assistance with orders outside our shipping area, please contact Client Services at shop@perfumehead.com.
CAN MY ORDER BE GIFT-WRAPPED?
Every Perfumehead order arrives wrapped in our signature packaging.
If your order is a gift, we would be happy to include a personal note. Please contact us at shop@perfumehead.com after placing your order.
HOW CAN I CONTACT CLIENT SERVICES?
Our Client Services team is available via LiveChat Monday through Friday from 9:30 a.m. to 6:00 p.m. ET.
You may also reach us at shop@perfumehead.com. Please allow up to 24 hours for an email response.
SHIPPING & RETURNS
WHAT ARE YOUR SHIPPING METHODS AND POLICIES?
We offer complimentary two-day FedEx shipping on all 30ml, 50ml and 100ml fragrance orders.
The ICONS Collection and Perfume Oil Extracts ship complimentary via FedEx Standard.
Orders are fulfilled from Los Angeles Monday through Friday, excluding major holidays.
We currently ship within the continental United States and are unable to ship to P.O. Boxes, Alaska, Hawaii, APO/FPO military addresses or U.S. Territories.
Please visit our Shipping & Delivery page for full details.
DO YOU ACCEPT RETURNS?
Yes. Perfumehead accepts returns requested within 14 days of delivery.
We want you to be certain about your fragrance. Every 30ml, 50ml and 100ml fragrance arrives with a complimentary sample of the same scent, allowing you to experience it on skin before opening the full-size bottle.
To be eligible for a refund, the full-size fragrance must remain unopened, undamaged and sealed in its original Perfumehead packaging.
To request a return, log into your account or contact Client Services at shop@perfumehead.com. If your return is eligible, we will provide a return shipping label and instructions.
Items returned without prior authorization cannot be accepted.
Gift cards, Perfume Oil Extracts and the ICONS Collection are final sale.
Please visit our Returns & Refunds page for full details.
FRAGRANCE & CRAFT
WHAT MAKES PERFUMEHEAD DIFFERENT?
Everything begins with the fragrance.
Perfumehead brings together the creative freedom of Los Angeles and the savoir-faire of French perfumery. Each scent is developed in collaboration with master perfumers using exceptional ingredients, innovative extraction techniques and unusually high concentrations of perfume oils.
From fragrance to bottle to box, every detail is considered.
Born in Los Angeles. Crafted in France.
WHERE DO YOU SOURCE YOUR INGREDIENTS?
We source exceptional fragrance materials from around the world, including Haitian vetiver, ambrette seed, cardamom, orris butter, saffron and tonka bean.
We work closely with our fragrance partners to select ingredients for their quality, character and ability to bring each composition to life.
WHY AN EXTRAIT DE PARFUM?
Extrait de Parfum is perfume at its most concentrated and expressive.
Composed with an exceptionally high concentration of perfume oils, our extraits unfold slowly on the skin—revealing greater depth, texture and lasting presence over time.
Each fragrance is created in collaboration with master perfumers in France using exceptional naturals alongside modern fragrance materials.
HOW LONG IS YOUR MACERATION PROCESS?
Each Perfumehead fragrance is allowed to macerate for a minimum of four to six weeks.
This resting period allows the composition to integrate and develop greater harmony, depth and complexity before bottling.
Our fragrance concentrate is blended with alcohol derived from sustainably grown organic sugarcane.
HOW LONG DOES PERFUMEHEAD FRAGRANCE LAST?
Our Extrait de Parfum is created at a high perfume-oil concentration and designed for exceptional presence and longevity.
Wear will vary depending on the fragrance, your skin and the environment.
For best results, apply fragrance to warm pulse points and allow it to settle naturally on the skin rather than rubbing it in.
HOW MUCH SHOULD I APPLY?
Our Cloud Mist atomizer creates a fine, generous diffusion of fragrance across the skin.
Because of the high concentration of our Extrait de Parfum, a small amount goes a long way.
Begin with one or two sprays and adjust depending on the level of projection you prefer.
TELL ME ABOUT THE PERFUMEHEAD BOTTLE.
Our embossed glass bottle is crafted using sand from Fontainebleau, France.
The sculptural, high-gloss cap is inspired by the Osmocosm—osmo, meaning smell, and cosmos, meaning universe.
Every element of the bottle was designed to feel substantial, sensual and unmistakably Perfumehead.
HOW SHOULD I STORE MY PERFUME?
Store your fragrance in a cool, dry place away from direct sunlight and extreme changes in temperature.
Keeping the bottle in its original box can offer additional protection.
Avoid storing fragrance in a bathroom, where heat and humidity can fluctuate significantly.
ARE PERFUMEHEAD FRAGRANCES GENDER-NEUTRAL?
Yes.
We create fragrance for the wearer, not for a gender.
ARE PERFUMEHEAD FRAGRANCES VEGAN?
Yes. Perfumehead fragrances are vegan and formulated in accordance with applicable IFRA standards.
Our formulas also meet the ingredient requirements of Credo and Sephora.