FAQ
Customer Service
What is the status of my order?
Orders are shipped within 1 to 2 business days after the day the order was placed. Once an order has shipped, an email will be sent with the tracking information. If you have not received the email, please get in touch with Customer Service via LiveChat or at shop@perfumehead.com.
What payment methods are accepted?
We accept all major credit cards plus ApplePay and ShopPay. ShopPay Installments is available through Affirm.
Is Perfumehead sold in stores?
Perfumehead is available exclusively at select retailers in the United States and Canada. Please refer to our Store Locator page for a complete list of retail stores.
Where can I purchase Perfumehead in the perfumer’s bottle?
Our exclusive retailer for the perfumer’s bottle is Violet Grey. Shop in person at the Melrose Place Store (8452 Melrose Place, Los Angeles) or by contacting one of the in-store Beauty Editors at 323-782-9700.
These distinctive perfumes are produced in batches of 50, then poured, bottled, labeled by hand and packaged with a glass application wand. Please ensure that you wipe the wand with alcohol after every use to prevent any transference of oils from your skin to the bottle.
Can you send me a fragrance sample?
We encourage you to sample our original seven fragrances by purchasing our ICONS Collection. The cost of the collection can be applied to the purchase of a 50ml or 100ml perfume within 30 days. If you require a sample of Xanaboud or want to request a single sample, please get in touch with Customer Service at hello@perfumehead.com. Samples are shipped to locations within the continental United States (excluding Alaska and Hawaii). Orders placed with perfumehead.com come with two complimentary samples.
Can my order be gift-wrapped?
Every order placed with perfumehead.com comes wrapped in our signature wrapping paper. If you’d like to add a personal touch to your order, please get in touch with us at shop@perfumehead.com.
How can I contact customer service?
A senior salespeople is available via LiveChat Monday through Friday from 9:30 a.m. to 6:00 p.m. (EST). You can also reach us by emailing shop@perfumehead.com. Please allow up to 24 hours to receive a response via email.
Shipping & Returns
What are your shipping methods and policies?
We offer free two-day express shipping with FedEx on all orders. Orders are shipped Monday through Friday(excluding major holidays) from Los Angeles. Please refer to our Shipping & Delivery page for full details.
We ship only to the continental United States (excluding Alaska and Hawaii). For notice of when we will be shipping to additional states and territories, Canada, and internationally, please sign up for our mailing list or email shop@perfumehead.com.
Do you accept returns?
Perfumehead.com accepts returns received within 14 days of the date of delivery for a full refund. Items must be received undamaged and unopened in their original packaging.
Our signature wrapping paper must remain intact for the product to be eligible for return. To assist you, we include a complimentary sample of each fragrance purchased for you to try before you unseal the wrapping on the box which holds the fragrance.
To submit a return request, please get in touch with Customer Service at shop@perfumehead. If your return is compliant with our policy, we will send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Please visit our Returns & Refunds page to review our refund policy.
Product
What’s so special about Perfumehad?
Everything. Craftsmanship is at the core of who we are and everything we do. It finds its purest expression in the sourcing of our raw materials, our relationships with our master perfumers, the care taken throughout our production process, and the artistry of our bottle and packaging.
Where do you source your ingredients?
We source our ingredients from around the world. This includes such rare ingredients as ambrette seed, cardamon, musk, orris butter, saffron, tonka bean, and vetiver.
Why an extrait de parfum?
Extrait de parfum (pronounced éks-trè du par-fin) is the most luxurious of perfumes — a pure expression of refined, olfactory luxury. Handcrafted by French masters from the world’s finest essential oils, natural extracts, and safe synthetics, our parfums are complex with a distinct opening and development that deepens and mellows over time.
How long is your maceration process?
Each of our fragrances macerates for a minimum of four to six weeks. This extended maceration period allows the ingredients to interact, creating a more complex and powerful aroma. During the maceration process, the essential oils are mixed with alcohol made from 100% natural, sustainably grown sugar cane.
How long does your fragrance last?
Extrait de parfum has above-average longevity due to its high concentration of essential oils. It also has a strong projection and leaves a lingering sillage (or trail). For best results, apply your parfum on warm, clean skin. The warmth will help the scent to develop. Never rub perfume that has been applied to a pulse point, as this can cause the top notes to fade and evaporate before they settle.
How much should I apply?
Our Cloud Mist atomizer delivers an elevated user experience that releases and diffuses fragrance softly onto the skin. A single spray should be sufficient for day to evening wear. If you prefer a more robust projection and sillage, you should reapply.
Tell me about your bottle.
Our embossed spray bottle is made from the ancient glass sand of Fontainebleau, the same raw material as the ‘diamond glass’ of The Louvre Pyramid. The Osmocosm (osmo = smell, cosmo = universe) is the inspiration for the shape and design of the high gloss ‘globe’ capot.
How do I store my perfume?
Your extrait de parfum should be kept in a cool, dark, dry place, preferably inside the box or a bedroom dresser or vanity. Some extrait de parfum continue to macerate (the process whereby the alcohol in the perfume evaporates) after purchase; therefore, it is doubly important to keep the bottle in the box. Avoid storing perfume in your bathroom.
Are your fragrances gender-neutral?
Yes, we strongly believe in creating fragrances for the wearer — not the gender.
Are your fragrances vegan?
Yes, our fragrances are vegan, IFRA-certified, and CREDO and Sephora-compliant.